Common Problems
If you can't find the answer to your question in our FAQs, you can always leave us a message and we will get back to you as soon as possible.
What is the product's after-sales warranty period, and how are quality issues handled?
The product's free warranty period is 12 months. During the warranty period, if quality problems arise due to product design, manufacturing, or material defects, we are responsible for free repair or replacement. You can call our after-sales service at 0317 - 3667793, and we will respond within 12 hours of receiving feedback and arrange for professionals to resolve the issue. Beyond the warranty period, we also provide paid lifetime maintenance services, charging only for the cost of spare parts.
What logistics method is generally used for product delivery, and how long does it take to arrive?
We cooperate with many well-known logistics companies to comprehensively select suitable logistics according to your delivery address and cargo weight and volume. Domestically, it generally takes 3 - 7 working days to arrive, and remote areas may be slightly delayed; international orders are determined according to the specific destination and transportation method, usually in 15 - 30 days or so, we will follow up the logistics information and give feedback to you in time.
I would like to customize electrical equipment with special specifications. Can your company undertake this?
Yes, we have strong technical strength and a professional R&D team. You only need to inform us of your special specifications, and we will evaluate the feasibility and customize a production plan for you to ensure that your needs are met.
What is the process for ordering products from your company?
First, you select your favorite products on the website and submit an online inquiry or call our customer service at 0317 - 3667793 for consultation. After receiving the information, we will communicate with you about product details, prices, and delivery times. After both parties confirm that there are no errors, we will sign a contract. You will pay the amount as agreed in the contract, and we will arrange production and delivery.
How to view the parameters and model of a specific electrical equipment?
You can visit the product details page of the website. Each product has a detailed parameter introduction, including technical specifications, applicable scenarios and other information. If you still have questions, you can always contact our customer service staff. The contact information is at the bottom of the website homepage.
What electrical equipment products does your company mainly produce?
Our company specializes in producing products for 10 - 500 kV transmission, substation, and distribution projects, covering ceramic insulators, composite insulators, tempered glass insulators, matching hardware, zinc oxide arresters, drop-out fuses, disconnect switches, overhead insulated wires, steel-cored aluminum stranded wires, power cables, iron fittings, and other 10 major categories with thousands of products.
Manager Ge
Company Address
East Dahan, Xingbieying Town, Hejian City, Hebei Province, China